Returns & Exchanges

Exchanges

At Saint Rule we want you to love your new lingerie and be completely satisfied with your purchases. 

We understand that sometimes fits across different brands may differ slightly.  We do have size guides available for all items, and our customer service team is always available to assist with any sizing queries at enquiries@saintrule.com. However, if your purchase does not meet your expectations, we can offer an exchange in size or for an item of equal value within the same collection.

 An exchange can be provided providing the following criteria are met:

  • Contact must be made with the Saint Rule Customer Service Team at enquiries@saintrule.com and the return post process commenced within 7 days of receipt of your order. For international customers, some discretion on this time frame may be considered due to postage times, although communication must be made with the Customer Service Team within 7 days of receipt of your order outlining the need for further action.
  • Proof of purchase must be provided.
  • Goods must be unused, unwashed and in perfect saleable condition with all original tags attached.

Please ensure you wear underwear when trying on your lingerie, as due to strict hygiene regulations, we cannot accept returned items that have been worn or are in a soiled condition.

  • The postage cost of the return/exchange is the responsibility of the customer, and items are to be sent back using a trackable method of shipment.

Please note

All items returned for exchange will be thoroughly checked by the Saint Rule head office team.  If the item does not meet the criteria outlined above, the return will be denied.  Saint Rule reserves the right to cancel any exchange process if the outlined criteria are not met.  

Faulty Items

We do not offer returns for change of mind after purchase. Returns will only be accepted if the garments are deemed “faulty”.  We take the utmost care in our manufacturing and quality control, and are proud of the quality of our products.  However, if you identify a fault with your purchase, please contact enquiries@saintrule.com immediately, supplying an image and description of the faulty product, together with your original order number.

A return of address will be provided to you by our customer service team, but can also be found in the “Contact” section of this website. 

A description of how to care for your Saint Rule lingerie is provided on this website; additionally, care labels are sewn into every garment.  Therefore, returns will not be accepted if the garment has not been cared for correctly. 

Please Note

All exchanges are subject to size availability.  If the desired size is not available, you are welcome to exchange the item for something of equal value within the same collection.  Unavailable sizes in exchanges are not grounds for a return, as the items are not deemed faulty.

Size Guide

Saint Rule Garments run true to size.

If you have any queries regarding sizing, please do not hesitate to contact us at enquiries@saintrule.com 

 

Loungewear Sizes

Saint Rule

International

AUS/UK

EU

US

1

S

8-10

36-38

4-6

2

M

10-12

38-40

6-8

3

L

12-14

40-42

8-10

 

Underwear Sizes

Saint Rule

International

AUS/UK

EU

US

1

S

8-10

36-38

4-6

2

M

10-12

38-40

6-8

3

L

12-14

40-42

8-10

 

Bodysuit Sizes

Saint Rule

International

AUS/UK

EU

US

1

S

8-10

36-38

4-6

2

M

10-12

38-40

6-8

3

L

12-14

40-42

8-10

 Please note that bodysuits come with double button closure in crotch for adjustable length option.

 

Corset Sizes

Saint Rule

International

AUS/UK

EU

US

1

S

8-10

36-38

4-6

2

M

10-12

38-40

6-8

3

L

12-14

40-42

8-10

 Please note all corsets have a padded cup and an adjustable hook closure down the centre back to adjust to 3 various fits. For D and DD cups, we advise you to size up. 

 

Bralette Sizes

Saint Rule

International

AUS/UK

EU

US

1

S

8-10

36-38

4-6

2

M

10-12

38-40

6-8

3

L

12-14

40-42

8-10

Please note that the design of the bralettes in the Dream State Collection are cut away for a more seductive style. If you are a D cup or larger, we advise you size up.  This style may not be suitable for DD or E cup wearers.

 

Bra Sizes

Saint Rule / AUS

UK

EU

US

10A

32A

70A

32A

10B

32B

70B

32B

10C

32C

70C

32C

10D

32D

70D

32D

10DD

32DD

70E

32DD

10E

32E

70F

32DDD

12A

34A

75A

34A

12B

34B

75B

34B

12C

34C

75C

34C

12D

34D

75D

34D

12DD

34DD

75E

34DD

12E

34E

75F

34DDD

14A

36A

80A

36A

14B

36B

80B

36B

14C

36C

80C

36C

14D

36D

80D

36D

14DD

36DD

80E

36DD

14E

36E

80F

36DDD

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